Privacy Policy

Last Updated: 2026-08-19

Privacy Quick Summary

  • What we collect: Identity, payment, device and gaming activity data.
  • Why we collect it: To manage your account, process payments, and prevent fraud.
  • Who sees it: Internal staff and essential partner service providers.
  • Retention: Kept for the account lifecycle plus the period required by Malaysian law.
  • Your control: You can request data access or deletion via our support team.

Introduction and Scope

Welcome to sity88. This Privacy Policy describes how we collect, use, and protect your personal information when you use our platform. This policy applies exclusively to users accessing our services within Malaysia.

Please note that this policy only covers the sity88 platform. It does not apply to any third-party websites, external payment gateways, or affiliate links that you may visit after leaving our site. We encourage you to review the privacy policies of any external services you interact with.

Personal Information We Collect

To provide a secure and functional gambling experience, we collect the following categories of data:

Account and Identity Data

Information provided during registration to establish your identity and ensure you meet our eligibility requirements.

Verification Documents

Copies of identity documents required to complete Know Your Customer (KYC) processes, preventing identity theft and underage gambling.

Payment Data

Transaction details and payment method information required to facilitate secure deposits and withdrawals in MYR.

Gaming and Transaction Activity

Records of games played, betting history, and financial transactions to manage your account and monitor for responsible gaming patterns.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating system details used to optimize platform performance and detect fraudulent access.

Support Communications

Records of your interactions with our customer service team to ensure a consistent and high-quality support experience.

How We Collect Data

We gather information through three primary channels:

  • Directly from you: Information you enter during registration, KYC uploads, and support requests.
  • Automatically: Data collected through cookies and server logs when you browse our website or use our applications.
  • Partner Service Providers: Information obtained from our partner payment processors and verification services to validate transaction and identity data.

Why We Use Data

We use your information for the following essential purposes:

  • Account Management: Creating, maintaining, and securing your user profile.
  • Financial Processing: Processing deposits and withdrawals accurately and efficiently.
  • Compliance: Verifying your age and identity to prevent underage gambling and comply with regulations.
  • Security: Detecting and preventing fraud, money laundering, and multi-accounting.
  • Personalization: Tailoring the content and offers displayed to enhance your user experience.
  • Legal Obligations: Fulfilling requirements imposed on gambling operators by applicable laws in Malaysia.
  • Marketing: Sending promotional updates only if you have provided explicit consent.

When We Share Data

sity88 does not sell your personal data to third parties. We only share information with trusted partners under strict confidentiality agreements:

  • Operational Partners: Including payment providers, identity verification services, and technical infrastructure hosts.
  • Legal Authorities: When required by law or to comply with a legal process, we may share data with relevant regulatory or law enforcement bodies.

How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: All sensitive data is encrypted during transit using modern industry-standard protocols.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel who require it for their job functions.
  • Payment Isolation: Payment processing is handled via secure channels to ensure your financial details are not stored unnecessarily.
  • Continuous Monitoring: We regularly monitor our systems for potential vulnerabilities and unauthorized access attempts.

Cookies and Tracking

We use cookies to improve your experience and remember your preferences. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your circumstances, you have the following rights regarding your data:

  • Access & Correction: You may request a copy of your data or ask us to correct inaccuracies.
  • Deletion & Portability: You can request the deletion of your account data or ask for it to be transferred.
  • Objection & Withdrawal: You may object to specific data processing or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on the Support page.

Note: Even after an account is closed, we are legally required to retain certain information for a specific period to comply with gambling regulations and anti-money laundering rules in Malaysia.

How Long We Retain Data

We retain your personal information only for as long as is necessary to provide our services to you and for the duration of your account lifecycle. Following account closure, data is kept for the period required by applicable law in Malaysia to ensure legal and regulatory compliance.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be closed immediately, and any funds will be handled according to our legal obligations.

Parents or guardians who believe a minor has created an account may report this through our support channels.

Cross-Border Transfers

To provide our services, some of our technical and operational providers may be located outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to maintain the confidentiality and security of your data during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are published directly on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions or concerns regarding your privacy or the processing of your personal data, please reach out to our dedicated team via the official contact methods listed on our Support page.